Privacy policy

What We Do With Your Information
About this privacy policy

We are committed to protecting and respecting your privacy. We ask that you read this privacy policy carefully as it gives you important information about:

personal information (personal data) we collect about you
what we do with your information
who your information might be shared with.
Who we are

We are Hopton Candle Co Ltd (“Hopton Candles/we/us/our”), of International House, Penistone Road, Fenay Bridge, Huddersfield, UK, HD8 0LE.

We are a ‘data controller’ for the purposes of the Data Protection Act 1998 (while it remains in force), and for the purposes of the General Data Protection Regulation (EU) 2016/679 and/or any equivalent national law from 25 May 2018. As a data controller, we are responsible for, the control and processing of your personal data.

Information we collect and how we will use it

We may from time to time collect certain personal data about our customers, visitors to our website https://www.undercontroltraining.com/ (our “Site”), and people who may contact us in other ways, such as over the phone or by writing to us.

This policy, together with our website terms of use, sets out the basis on which any such personal data we collect from you, or that you provide to us, will be processed (used) or stored by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting https://www.undercontroltraining.com you are accepting the practices described in this policy.

The following explains the personal data we may collect, and the basis on which we will use it:

You may give us information when you use our Site, for example when you fill in forms on our Site, register with us, correspond with us by telephone, email, post, or otherwise, or when you report a problem with our Site. The information you give us may include your personal data such as your name, address, email address and telephone number. If we collect this personal data about you we may keep a copy of it. We will only collect and use this information on the basis that it is necessary for the purpose of our legitimate interest in providing our Site and customer service to you.
You may give us information about you when you place an order for goods on our Site, including when you correspond with us in relation to this or provide us with any information necessary to process your payment for the goods, such as your financial and credit card information or to facilitate delivery of the goods to you. We only use this information so far as it is necessary for us to use it to carry out our obligations under any contracts entered into between you and us, for example, to process an order you make for goods from our Site.
Each time you visit our Site, we may automatically collect any of the following information: technical information including the internet protocol (IP) address used to connect your computer or other device to the internet, the information you use to log on to our Site , your internet browser type and version, your time zone setting, your internet browser plug-in type versions, and the operating system and platform that you use, or, information about your visit to our Site, including the full Uniform Resource Locators (URL), your click stream to, through and from our Site (including the date and time of your visit to our Site), products you have viewed or searched for on our Site; webpage response times, download errors, the length of visits of certain pages of our Site, page interaction information (such as scrolling, clicks and mouse-overs), methods you have used to browse away from the page and any telephone number you use to call our customer services team.
We use this information to administer our Site and for our internal operations including troubleshooting issues with the Site and data analysis. This is necessary for the purpose of our legitimate interest in improving our Site, and to ensure that the content is presented in the most effective way for you on your computer or other device.

We may use your personal data to provide you with information about other goods that we may offer that are similar to those that you have already purchased or enquired about or to provide you with information, from time to time, about Hopton Candles, new content such as skills and drills videos, promotional offers or other information we think you may be interested in. If at any time you wish to stop receiving that type of information, then you can request this, by contacting us using the contact details shown below. We will only use your personal data for these purposes on the basis that they are necessary for the purpose of pursuing our legitimate interests, or if you have given us your express consent.
We may share your personal information with other companies within our group, or external third parties who help us with our business functions, for example our delivery or payment providers. We will only make your data available to those entities if we have your express consent to do so, or if we need to do so in order to fulfil the obligations of a contract we have with you, for example, if you order goods from our Site.
We may also occasionally share your personal information with external third parties who help us with marketing, such as marketing consultants. We will only make your data available to those entities if we have your express consent to do so, or for a legitimate interest pursued by us. If at any time you wish us to stop sharing your information in this way, then you can request this, by contacting us using the contact details shown below.

We do not store credit card details nor do we share financial details with any 3rd parties